Infrastructure Solutions DesignerRoyal Bank of Scotland (Sep 2013 — Present)
Infrastructure design covering server, storage, database and middleware solutions with an understanding of BCM and disaster recovery. Gather requirements from stakeholders right-sizing resources and working out "fit for purpose" solutions using standard platform products and services. Interacting with application and project teams in understanding business requirements and translating those into technical requirements. Interacting with Strategy, Engineering, Platform Services and suppliers in seeking the right technical solution based on the requirements. Supporting service delivery and the execution team in implementing the solution.
Junior Infrastructure Architect/PMRoyal Bank of Scotland (Feb 2013 — Sep 2013)
Supported Infrastructure Architects in infrastructure solution design of predominately distributed server architecture. Providing projects with guidance on Group technology, standards, policies and strategies. Also led an internal strategic project by provding project management and business analysis support.
Technology Solutions ConsultantRoyal Bank of Scotland (Jun 2012 — Feb 2013)
Engaging with project sponsors to understand, shape and agree project outcomes. Translating the problems/opportunities in to a range of viable tactical and/or strategic IT solutions based on an understanding of business strategies, research and understand trends in IT products and services. Articulating, demonstrating and promoting the potential business benefit of proposed solution. Working with new and existing technology partners to shape and build solutions to support the required business outcome. Lending project support, guidance and direction to partners and suppliers.
Networks Risk AnalystRoyal Bank of Scotland (Nov 2011 — Jun 2012)
Assure content and accuracy of risk records. Validate global controls and compliance information. Assisting in the review of platform risk. Act as a point of reference for processes as well as point of contact for the resolution of escalating concerns/issues. Advise on relevant standards, procedures, methods, tools and techniques. Co-ordinating the risk management function within Global Networks. Co-ordinating standards governance within Global Networks. Assisting in the preparation and delivery of audits. Developing process documentation.
Software EngineerXerox (Aug 2008 — Aug 2009)
Responsibilities included creating and maintaining software for use by internal and external customers. This involved bug fixes, code optimisation, following up on development requests, extending in-house software and developing plugins for third-party software packages. Writing and maintaining software documentation. Training users as well as handling support and feedback. I was also frequently asked to carry out investigations into what we could do to streamline current processes and if possible come up with the appropriate software based solution or a plan of action.
Security+ Certification (pending)
ITIL Foundation Certification
The Open Group (2015)
- Microsoft Certified Professional
- Microsoft Specialist: Server Virtualization with Windows Server Hyper-V and System Center Specialist
BCS International Diploma in Business Analysis
- Certificate in Business Analysis Practice
- Certificate in Modelling Business Processes
- Certificate in Requirements Engineering
- Certificate in Project Management
University of Hertfordshire (2006 — 2010)
BSc (Hons) First Class in Computer Science
Luton Sixth Form College (2004 — 2006)
A-Levels: Electronics (A), ICT (B), Psychology (C) and AS Level Maths (C)
Challney High School (1999 — 2004)
12.5 GCSEs including English (C), Maths (B) and Science (BB)